Factory Visit Preparation Guide for First-Timers

Being ignored doesn't mean the deal is dead. Switch channels — WhatsApp if email fails, a call if WhatsApp is ignored. Sometimes the buyer is simply overwhelmed and your polite reminder restarts the conversation at exactly the right moment.

Large and small accounts need different approaches. Small clients care about price and speed. Large clients want stability and comprehensive service. For major accounts, maintain detailed records of every interaction, client preferences, and personal details.

Read but no reply is normal. The buyer could be busy or your quote isn't their priority. My strategy: send one additional piece of information the next day, follow up from a different angle 3 days later, try WhatsApp after 7 days. Stay visible without being pushy.

Client follow-up is the most patience-testing part of export sales. Many beginners bombard buyers with 'Have you decided?' messages, which only pushes them away. The right approach is to provide new value with each touch: industry news, product updates, or market intelligence.