My Client Said 'Your Price Is Too High'

Demurrage and detention charges catch many exporters off guard. Buyers get 7-14 free days before returning empty containers. Exceeding this triggers charges. Always confirm with the buyer when they plan to pick up the container.

Proactively sharing tracking information is a small touch with big impact. Many forwarding systems offer automatic tracking updates. Letting clients see cargo location in real time significantly improves their experience.