The Complaint That Turned Into a 3-Year Partnership

When freight spikes, communication needs tact. Saying 'pay more' won't work. Share a detailed cost breakdown. Offer options: the client uses their own forwarder or you arrange with express vs standard choices at different price points.

Dangerous goods export is complex. Determine the UN number and hazard class. Prepare MSDS and dangerous goods certificate. Book 2-3 weeks ahead as slots are limited. Every step must be precise — one mistake can cause a serious incident.