Demurrage and detention charges catch many exporters off guard. Buyers get 7-14 free days before returning empty containers. Exceeding this triggers charges. Always confirm with the buyer when they plan to pick up the container.
FOB and CIF are the most commonly confused Incoterms. Under FOB, risk transfers to the buyer once goods pass the ship's rail. Under CIF, you handle freight and insurance to destination. CIF seems better but you also bear freight fluctuation risk.
Proactively sharing tracking information is a small touch with big impact. Many forwarding systems offer automatic tracking updates. Letting clients see cargo location in real time significantly improves their experience.
When freight spikes, communication needs tact. Saying 'pay more' won't work. Share a detailed cost breakdown. Offer options: the client uses their own forwarder or you arrange with express vs standard choices at different price points.