Factory Audit vs Desk Check: How Far Should You Go?

Phone calls reveal more than emails. A legitimate factory manager can answer technical questions about production processes without checking. A trading company representative will often need to 'confirm with the factory' for basic technical details. Schedule a voice or video call early in your evaluation. Listen to how questions are answered — hesitation, vagueness, and over-promising are all warning signs.

A legitimate Chinese factory should be able to provide: business license, export license, third-party audit report, client testimonials with contact information, product certifications, and a physical factory address verifiable on Google Maps. If any of these is missing, ask why. A trading company can be a good partner but should be transparent about their role. Never work with a supplier who misrepresents their identity.

Financial stability verification is overlooked by most buyers. Request a recent business license (shows registered capital and establishment date). For larger orders, ask for bank references or a credit report from a Chinese credit agency. A supplier on the verge of bankruptcy may take your deposit and use it to pay other debts. The warning signs are usually visible if you look: delayed responses, inventory sell-offs, and personnel turnover.