The Difference Between Factory Direct and SOHO Trader: How to Tell

Alibaba Trade Assurance has limitations that many buyers don't understand. It covers non-shipment and quality issues only for the specific order, subject to the supplier's deposited funds. It does not cover consequential damages, lost profits, or ongoing business interruption. It's better than no protection but should not replace proper due diligence. Think of it as a safety net, not a comprehensive insurance policy.

Sample quality is not always indicative of production quality. Some factories produce 'golden samples' — handcrafted by senior technicians — while mass production runs on standard lines. To verify, ask for samples taken from regular production, not specially prepared ones. Better yet, visit during production and randomly select samples from the line. The gap between sample and bulk quality is one of the most common complaints in China sourcing.