How to Handle Freight Cost Increases With Clients

Different products need different inspection focuses. Metals: dimensional tolerance and finish. Electronics: functional testing and ESD. Textiles: color and defects. Ceramics: deformation and glaze. A one-size-fits-all checklist is unprofessional.

Communicating defects to factories requires diplomacy. Don't say 'Your products are all defective.' Present data, explain non-conformities, suggest rework solutions, and discuss cost-sharing. The goal is to solve problems, not blame.

Pre-Production Inspection is often overlooked but critical. Checking raw materials and first articles before mass production prevents disasters. One PPI costs far less than reworking an entire production run.