The Hardest Transition: Salesperson to Manager

Video call preparation separates professionals from amateurs. Confirm time zone, send an agenda, prepare samples, ensure stable internet. A well-run video call accomplishes more than ten email exchanges. Send minutes within 24 hours.

The first week after sending a quotation is the golden window. The buyer reads it on day one, forgets by day three, and it's buried by day five. Confirm receipt on day one, check for questions on day three, share a success story on day seven.

Being ignored doesn't mean the deal is dead. Switch channels — WhatsApp if email fails, a call if WhatsApp is ignored. Sometimes the buyer is simply overwhelmed and your polite reminder restarts the conversation at exactly the right moment.