Proactively sharing tracking information is a small touch with big impact. Many forwarding systems offer automatic tracking updates. Letting clients see cargo location in real time significantly improves their experience.
When freight spikes, communication needs tact. Saying 'pay more' won't work. Share a detailed cost breakdown. Offer options: the client uses their own forwarder or you arrange with express vs standard choices at different price points.
International courier tiers dramatically affect pricing. Top-tier agents get rates that are half of what you'd pay at the DHL counter. Find two or three major agents, compare rates, and consolidate shipments to maximize discounts.
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