What to Do When Clients Read but Don't Reply

Communicating defects to factories requires diplomacy. Don't say 'Your products are all defective.' Present data, explain non-conformities, suggest rework solutions, and discuss cost-sharing. The goal is to solve problems, not blame.

AQL sampling is the foundation. Determine sample size based on batch quantity, then use the acceptable quality level to decide pass or fail. If defective units exceed the limit, the batch needs 100% inspection or rework.