The Biggest Mistake I Made in 10 Years

Proactively sharing tracking information is a small touch with big impact. Many forwarding systems offer automatic tracking updates. Letting clients see cargo location in real time significantly improves their experience.

Demurrage and detention charges catch many exporters off guard. Buyers get 7-14 free days before returning empty containers. Exceeding this triggers charges. Always confirm with the buyer when they plan to pick up the container.

Shipping delays happen for many reasons: shipping lines change routes, port closures due to weather, strikes, container shortages, customs holds. Always leave at least one week buffer in delivery dates. Split important orders across multiple containers.

Dangerous goods export is complex. Determine the UN number and hazard class. Prepare MSDS and dangerous goods certificate. Book 2-3 weeks ahead as slots are limited. Every step must be precise — one mistake can cause a serious incident.