PayPal for B2B: Fees and Risks

Retaining existing clients is ten times more important than finding new ones. Send useful industry updates monthly. Do quarterly business reviews. Visit key clients annually. Repeat orders cost one-fifth of acquiring new customers.

Read but no reply is normal. The buyer could be busy or your quote isn't their priority. My strategy: send one additional piece of information the next day, follow up from a different angle 3 days later, try WhatsApp after 7 days. Stay visible without being pushy.

The 24 hours after a client visit are golden. Send a thank-you email the same evening. Share meeting notes the next morning. Buyers visit multiple suppliers in one trip — the first to follow up wins. Include a group photo for a personal touch.