Handling Big Buyers Who Push for Discounts

One failure taught me more than ten successes. I shipped a container without confirming packaging details in writing. The buyer rejected it. I lost freight, duties, and the client. Every order now gets written packaging confirmation.

Memorable unusual requests: a buyer demanding real-time video of production before every shipment, a client asking to share a container with his competitor, and an L/C with dozens of soft clauses. Every one taught me something.

Integrity is non-negotiable. Keep promises. If you can't deliver, communicate early. One deception costs you an entire market. The trade community is small — bad news travels fast.